Remedy is an app that connects you with a licensed physiotherapist who will guide you through any recovery journey. Your physiotherapist creates a fully customized recovery plan with exercises, and tracks your injury recovery to make sure you are on track. You can chat with your physiotherapist anytime, send them photos of your injury, book appointments, and more.
Figma, Canva, Illustrator
10 weeks
UX Researcher, UX/UI Designer, Product Manager
The next step after conducting Secondary Research and choosing a problem space was to interview potential users about their experience within the problem space. We had a list of criteria for each interviewee, which included one of the following being true: 1) Have had surgery for a physical injury or ailment or 2) Have had a physical injury or ailment that required physiotherapy.
Research Methodology“It was definitely not easy to get to my physiotherapy sessions. I was on crutches for six weeks, fully non weight bearing. So getting around in a car with crutches getting up stairs, like it's all terrible.”
“It was more convenient to do it (my physiotherapy exercises) at home. I wish I could do it all at home and maybe video session with the guy, because I feel like the most important things to me when I went in were to gauge how far along and recovery and just know that I was doing everything okay.”
“My doctors and physiotherapists seemed to be on a different page, one would tell me one thing and the other would tell me something different. It was very confusing for recovery.”
Physiotherapy is extremely inconvenient to get to, especially when injury has hindered mobility or made it impossible to use certain modes of transport.
Physiotherapy, especially when not covered by the government or insurance, can be too expensive for people to pay, and they may end up forgoing it.
Users need a more research backed recovery method that gives progress and similar recovery stories, especially since physiotherapists and doctors might be on different pages when it comes to recovery.
Users were unsure about how to use the chat box, with a lot of them not sure why it showed a preview of the chat and not sure if tapping it would bring you to the full chat.
In addition to the initiate chat box, users felt the entire physiotherapist page was cluttered, and that there could be improvements to the buttons and flow. They felt they didn’t need the whole bio the whole time.
Users were confused about the recovery tracker on the homepage, and needed more information. It wasn’t clear what the point of it was, or if the circular tracker, with some of it off the screen, if it would always be showing, or if it is the right solution to solve for the user need of knowing where they are in their recovery.
Users did not like the “Mark Workout Complete” and “Cancel Workout” buttons, and they were too small to be very accessible or functional. Also, the users didn’t need the footer in this section of the app.
After reviewing The Siren, it is clear that applications with chat functionality need to be mindful of the amount of time their users spend on the platform. Excessive use of social media and messaging apps has been linked to a variety of negative effects, including decreased mental well-being, reduced productivity, and increased feelings of isolation and loneliness. Additionally, giving users a way to be mindful of time spent on the platform can also help prevent users from becoming addicted to the app and neglecting other important aspects of their lives. We might also find a way to turn off exercises if users have already performed them, or find some way to incorporate doctors or surgeons into the application, so in addition to professional physiotherapy opinions, we can have professional medical opinions.